Library 'Help'

I went to a state archive today for the first time.  It was a frustrating experience.  One of the helpers in the library did not listen to me when I explained what I wanted.  She immediately took my paperwork and started searching Find A Grave.  I couldn't believe it.  That is a wonderful online resource that I can access from home!  Next she went to Ancestry.  Another wonderful resource that I have a subscription to so I access it from home.  I wanted to find the microfilm of the local newspapers for a certain town.  After she wasted several minutes of my very short research time she finally took me to the microfilm.  I found what I was looking for in minutes.  I really wish librarians would ask more questions before assuming I know nothing or I know it all.